Returns & Exchanges

At Ywigs, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for items in their original, unaltered condition. Please ensure the lace remains uncut and the hair is not brushed or styled to qualify for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team at [email protected] within 30 days of delivery with your order number and a brief explanation for the return.

• 2.
  Quality Inspection

  Provide clear photos of the wig, including the lace and interior cap, to confirm the item is in its original, unworn state.

• 3.
  Ship the Package

  Once approved, securely pack the unit in its original packaging and ship it to the provided return address using a trackable shipping service.

• 4.
  Receive Refund or Exchange

  After our warehouse inspects the returned item, we will process your refund to your original payment method or ship out your selected exchange within 3-5 business days.